Help & Knowledge Base

Error 100 - Receiver not reachable

This can happen if:

  • the computer and receiver are on separate networks or separate networking devices
  • the Ditto room has been configured with incorrect details
  • the network is not configured to allow Ditto to communicate


To resolve this error, try the following:

  • Ensure your computer and the Ditto receiver are on the same network
  • Ensure a firewall on your computer is not blocking Ditto
  • Ensure the Ditto room is properly configured in the Ditto administration portal
  • Ensure proper ports are open on the network (reference the Open Ports section of the linked page)

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