Help & Knowledge Base

Creating a custom connection URL allows you to use a link like share.yoursite.com instead of connect.goditto.com. Branding this URL makes it easier to remember how to connect, and it gives everyone at your organization a consistent experience.

There are two ways to point or send a subdomain to your custom Ditto connection page. You can forward your domain with masking, so a user will never see connect.goditto.com and will only see your custom URL — or without masking so the subdomain simply redirects users to connect.goditto.com when they enter your URL. Both may not be available with you DNS provider.

Step 1 - Find your custom Ditto connection URL

To mask your connection URL, you will need your custom Ditto connection page URL. You can find this in the Ditto account portal under the Customization section.

Step 2 - Change your DNS settings

IMPORTANT

DNS changes should only be made by a professional. Ask your host for assistance if required.

We've provided some helpful links to instructions for changing your DNS settings below. Instructions are specific to your DNS provider. 

Provisioning Time

Note: Forwarded domains or subdomains can take up to 24-48 hours to activate.

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