How to disable Multi-factor Authentication

Note:

The instructions below can only be performed by a Ditto account admin. Users without admin-level access are not permitted to disable multi-factor authentication for their own account or another user's account. Users will need to contact an administrator of their Ditto account to disable this function.

Step 1

Select Users in the Ditto account portal.

Step 2

Select a user to disable multi-factor authentication

Step 3

Uncheck the multi-factor authentication box.

You will be presented with a warning about disabling this setting for the user.

Select Continue to close the warning.

Step 4

Select Save User to complete this process

Warning!

Navigating to another menu of the Ditto account portal without selecting Save User will result in changes not being saved.